This error occurs when MakeMKV cannot connect to the server (often located in Russia) to download the necessary decryption keys for 4K UHD or newer Blu-ray discs. Quick Fixes
Copy the downloaded KEYDB.cfg file and paste it directly into that data directory folder.
Under the tab, check the box for "Allow contacting web server for updates" (or "Enable internet access"). 2. Use a VPN makemkv automatic hk downloading is disabled or failed
"Automatic HK downloading is disabled or failed" occurs when the software cannot reach its update servers to download the necessary Hashed Keys (HK) required for decrypting 4K UHD Blu-rays
If MakeMKV has internet access enabled but still fails, your system's security settings might be blocking the connection. This error occurs when MakeMKV cannot connect to
| Cause Category | Specific Reason | |----------------|----------------| | | Firewall, proxy, or no internet connection blocking the download. | | Software Settings | User manually disabled HK downloading in preferences. | | Server Issues | MakeMKV’s key server is temporarily down (rare but possible). | | Outdated Software | Running a very old version of MakeMKV that cannot request new keys. | | Beta Key Expiration | The free beta key expired, disabling all advanced features, including HK downloads. | | Disc Too New | The disc was just released and the key isn’t in the database yet. |
When you insert a disc, MakeMKV checks the table it has on your computer. If the required key is not found locally, the software will automatically attempt to contact the author's server to download the most up-to-date key file. The failure of this automatic download is what triggers the error message. | | Software Settings | User manually disabled
Look for the or custom data directory fields (depending on your version).
. This is most common when ripping UHD/4K Blu-rays, as these discs frequently require updated data not found in the initial software installation. Common Causes ISP or Router Blocking: Many ISPs (like ) or advanced routers (such as
After registration, restart MakeMKV. The error should disappear.
