and PC are on the same local network. Double-check that your PC's IP address entered in DPI matches your actual computer IP Alternative Installer : If DPI continues to fail, open the classic Remote Package Installer (RPI)
This article covers comprehensive troubleshooting steps to fix DPI/Get Info errors on PS4. What Causes the PS4 "Get Info" or "DPI" Error?
Here is a short story about a gamer facing this digital wall. The Ghost in the Drive: A PS4 Story dpi get info error ps4
If the error only occurs with one specific game, the DPI file for that game is likely corrupt.
When your PS4 displays a "DPI get info error," it means your console is trying to request necessary network configuration or handshake data from your Internet Service Provider (ISP) or a specific server, but the communication is being blocked, corrupted, or dropped during the inspection process. Common Causes of the Error Several underlying issues can trigger this error on a PS4: and PC are on the same local network
How to Fix the "DPI Get Info Error" on PS4: A Complete Troubleshooting Guide
Choose either or Use a LAN Cable depending on your setup. Select Custom (this is critical). Set IP Address Settings to Automatic . Set DHCP Host Name to Do Not Specify . Set DNS Settings to Manual . Enter the following values: Google DNS: Primary 8.8.8.8 | Secondary 8.8.4.4 Cloudflare DNS: Primary 1.1.1.1 | Secondary 1.0.0.1 Set MTU Settings to Automatic . Set Proxy Server to Do Not Use . Run the connection test. 4. Switch to a Wired LAN Connection Here is a short story about a gamer facing this digital wall
If UPnP doesn't work, find the DMZ setting in your router. Find your PS4's specific IP address (found under Settings > Network > View Connection Status on your console) and input it into the router's DMZ field. This places your PS4 outside the local firewall, bypassing internal packet inspection. Conclusion
If your router's firewall is blocking the PS4 from sharing information, you need to open your ports. Enable UPnP (Universal Plug and Play)
If the services are down, wait for Sony to resolve the server-side issues. If all services are active, proceed to the next step. Step 2: Power Cycle Your Console and Network Equipment
If you have tried all the steps above and still cannot connect, the issue might stem from a restrictive firewall policy enforced natively by your ISP. To help diagnose further, please share: Your name. Whether you use a home router or a shared/campus network . The exact step or loading screen where this error pops up.