To solve the problem, one must first identify the likely culprit. Error 7502 usually stems from one of three areas:
When the error occurs, users typically see a message indicating that there is a problem with the SPLM component, preventing them from accessing or working with their 3D models. The error can manifest in various ways, including:
If your CADWorx crashed previously, SPLM might think you are still using the license, preventing a new session from starting.
Navigate to the SPLM installation directory on your workstation (typically C:\Program Files (x86)\Intergraph\SPLM ). Locate the file named client.lic .
Always assign a static IP address to your SPLM license server. Dynamic IP changes will break client connections instantly. cadworx splm error 7502
Unlike "Feature Not Found" errors (which imply a connection was made but the specific license is missing), Error 7502 usually implies that the license request could not physically reach the server daemon, or the server's response was blocked. The error manifests in the CADWorx application interface during startup or when attempting to access a licensed module.
Ensure the computer hosting the SPLM license server is turned on and connected to the network. 2. Configure the SPLM Client (Client.lic)
The occurs when the software cannot read data from the SmartPlant License Manager (SPLM) server. To resolve this, you must ensure that SPLM is properly installed and configured to connect to your license server before starting CADWorx. Recommended Troubleshooting Steps
If your username or machine name appears as active but the software is closed, force-release the seat to put it back into the available license pool. Preventing Future SPLM Licensing Issues To solve the problem, one must first identify
If expired, you will need to generate a new license machine ID (CCFID) request and submit it to Hexagon Support for updated keys. Summary Checklist for CAD Administrators Action Item Target Machine Expected Result Start Intergraph Service Status: Running Ping Server IP 0% Packet Loss Open Port Rules Server & Client Traffic Allowed Re-point SPLM Client Successful Connection Conclusion
Open the SmartPlant License Manager utility on the client machine.
The licensing service on the host server has frozen or stopped running.
Type ping [Server_Name] or ping [Server_IP_Address] and press . Navigate to the SPLM installation directory on your
The SPLM system uses explicit handshakes to check out concurrent software seats or recognize physical hardware dongles. When you execute a CADWorx command or boot up the software, a background thread requests validation from the designated licensing machine.
If the service fails to start or errors persist, re-register it:
The local client machine has not been pointed to the proper license server IP address or hostname.